What Citivus Does
Every day, millions of people turn to AI assistants instead of traditional search engines to find products, services, and recommendations. Citivus monitors these AI-generated responses and tells you:Are you being mentioned?
Track whether AI assistants recommend your brand when users ask relevant questions.
Where do you rank?
See your average position in AI responses compared to competitors.
What's the sentiment?
Understand whether AI assistants speak positively, negatively, or neutrally about your brand.
Who are your competitors?
Identify which brands appear alongside yours and how they’re performing.
What sources are cited?
Discover which websites AI tools reference when mentioning your brand.
How's your share of voice?
Measure your brand’s percentage of total mentions versus the competition.
How Citivus Collects Data
Citivus works by sending prompts — real questions that your customers ask AI assistants — to multiple AI providers on a scheduled basis (daily by default). For each prompt, Citivus records:- Whether your brand was mentioned in the response
- Your brand’s rank in the list of recommendations
- The sentiment of the mention (positive, negative, or neutral)
- Which sources and URLs the AI cited in its response
- Which competitors appeared in the same response
How is this different from SEO?Traditional SEO tracks your website’s position in search engine results. Citivus tracks your brand’s position inside AI-generated answers — a fundamentally different channel where there are no “10 blue links,” just a single narrative response that may or may not include your brand.
Three Core Metrics
Citivus tracks your brand’s AI presence through three foundational metrics:Mention Rate
The percentage of AI responses that mention your brand. If you monitor 10 prompts and your brand appears in 7 of them, your mention rate is 70%. Think of it like market share in AI conversations.
Net Brand Sentiment
The balance of positive versus negative mentions across all AI responses. A score of +50 means overwhelmingly positive sentiment. This tells you not just if you’re mentioned, but how you’re mentioned.
What You’ll Find in These Docs
This documentation will walk you through everything you need to know:Quickstart Guide
Get up and running in under 10 minutes
Setting Up Your Prompts
Create effective prompts that mirror real customer questions
Organizing Your Setup
Structure your brands, categories, and monitoring schedule
Identifying Your Competitors
Add and manage the brands you want to track against
Understanding Chats
Read and interpret individual AI responses
Understanding Your Performance
Analyze your dashboard metrics and trends
Understanding Sources
Discover which websites fuel AI recommendations
Metrics Overview
A complete reference of every metric in Citivus
Sidebar Navigation
Find your way around the Citivus interface
AI Providers Citivus Monitors
Citivus currently tracks your brand across three major AI platforms:| Provider | Description |
|---|---|
| ChatGPT | OpenAI’s conversational AI — the most widely used AI assistant |
| Perplexity | AI-powered search engine that cites sources in every response |
| AI Overview | Google’s AI-generated summaries that appear at the top of search results |
More providers coming soon. Support for Gemini, Microsoft Copilot, and Grok is on the roadmap.