Citivus Docs — AI Search Analytics & Brand Monitoring

The Settings page is your account management hub. Access it from Settings > Preferences in the sidebar. It shows your profile summary at the top and organizes configuration into six sections via a left-hand navigation panel.

The Settings page with the left-hand section navigation and profile summary

Password & security

Request a secure password change through email. Citivus does not let you change your password directly in the app — instead, a password reset link is sent to your account email. How it works:

Click Send Password Change Email
Check your inbox for the secure reset link
Follow the link to set your new password

Brands

View and manage all brands associated with your workspace. Each brand card shows:

Brand name and website
Industry classification
Creation date
Number of prompts and locations in use

The Brands settings panel listing all workspace brands with usage stats

From this section you can:

View in overview — Jump directly to that brand’s Overview dashboard
Delete brand — Permanently remove a brand and its associated data
Export — Download your brand data
Upgrade Plan — If you’ve reached your brand limit, upgrade to add more

Deleting a brand removes all its prompts, competitors, sources, and historical data. This action cannot be undone.

Tenant usage & info

Get a snapshot of your workspace details and current usage against your subscription limits.

Workspace information

Field	Description
Tenant Name	Your workspace display name
Tenant Type	The type of workspace (e.g., Personal)
Tenant ID	Your unique workspace identifier
Member Since	The date your workspace was created
Data Boundary	The data residency region for your workspace

Usage & limits

Three usage indicators show how much of your plan you’ve consumed:

Prompts Usage — Number of active prompts vs. your plan limit
Location Usage — Number of monitoring locations vs. your plan limit
Brands Usage — Number of brands vs. your plan limit

When a usage indicator turns red or shows a warning, you’re at or near your limit. Consider upgrading your plan or removing unused resources.

Delete workspace

At the bottom of this section is the Delete Workspace option. This permanently deletes the entire workspace (tenant) and all associated brands, prompts, and usage data.

Deleting a workspace is irreversible. All brands, prompts, team members, and historical data will be permanently removed.

Notifications

Configure which email notifications you receive from Citivus.

Notification Preferences panel showing toggle switches for Prompts Monitoring, Competitor Intelligence, Weekly Reports, and Security Alerts — Notification preferences with toggle switches for each notification type

Notification	Description	Required?
Prompts Monitoring	Notifications when your prompts finish processing	Recommended
Competitor Intelligence	Insights on competitors’ activities and strategies	Recommended
Weekly Reports	Summary of weekly activity and performance metrics	Optional
Security Alerts	Important security events and login attempts	Required (cannot be disabled)

Toggle each notification on or off using the switch. Security Alerts are always enabled to protect your account.

Billing & plans

Manage your subscription, payment methods, and view billing history.

Current plan

Shows your active subscription plan, monthly cost, and next billing date. Click Manage Billing to open the billing portal where you can upgrade, downgrade, or cancel your plan.

Payment method

View or update the payment method on file. Click Add Payment Method to add a credit card or other payment option.

Billing history

A list of past invoices with the date, amount, payment status, and a Download button to save each invoice. Click View All to see the complete history.

Data & privacy

Control how your data is used and manage your privacy preferences.

Privacy controls

Setting	Description
Marketing Communications	Receive emails about new features and updates
Surveys & Feedback	Allow Citivus to send surveys to help improve the product

Toggle each setting on or off as you prefer.

Data export

To request a copy of all your data (prompts, reports, and account information), send an email to help@citivus.com.

Delete account

Permanently delete your account and all associated data. This action cannot be undone.

Deleting your account removes all personal data, workspace associations, and access. If you are the only Admin of a workspace, consider transferring ownership before deleting your account.

Getting started

Set up your project

Interpret your results

Manage your workspace

Settings & preferences

Password & security

Brands