Create your account and add your brand
When you first sign up for Citivus, the onboarding wizard guides you through setting up your brand profile.You’ll provide:The system analyzes your website automatically to understand your brand, industry, and products. This powers the AI-generated prompt suggestions in the next step.
- Brand name — The name of your brand as it appears publicly (e.g., “Tesla”, “Nike”, “Shopify”)
- Brand website — Your brand’s primary URL (e.g.,
https://www.tesla.com) - Country — Your primary market location, which determines where AI prompts are run from
Individual vs. agency accounts — Currently, Citivus supports Individual accounts. Agency accounts with multi-client management are coming soon.
Select your prompts
After entering your brand details, Citivus analyzes your website and generates a list of strategic prompts — real questions that your potential customers are asking AI assistants.Review the suggested prompts and select the ones most relevant to your business. You need at least one prompt, but we recommend starting with 5-10 prompts for comprehensive coverage.Example prompts for an electric vehicle brand:
- “Which electric vehicle is best for long range drive in USA?”
- “What are the best EV to buy after federal tax credit has ended?”
- “Best luxury electric SUV for families”
Review your brand snapshot
Once your prompts are selected, Citivus runs an initial analysis and generates a brand snapshot — a preview of your brand’s current position in AI search results.The snapshot shows you:
- Total mentions — How many times your brand appeared across all prompts
- Total citations — How many source URLs were cited in responses mentioning your brand
- Industry ranking — How your brand ranks against auto-detected competitors
- Top sources — Which domains AI assistants reference most often
- Recent chats — A preview of actual AI responses with your brand’s mention status
Some metrics appear locked in the snapshot. This is by design — the full dashboard unlocks after you complete onboarding and your subscription activates.
Choose your plan
Citivus offers subscription plans with a 7-day free trial. Select the plan that matches your monitoring needs — you can always upgrade later.After selecting your plan, you’ll be redirected to a secure Stripe checkout to complete payment setup. Your trial begins immediately, and you won’t be charged until the trial period ends.
Explore your dashboard
Once onboarding is complete, you’ll land on the Overview page — your brand’s command center.Key metrics at the top:
| Metric | What it shows |
|---|---|
| Mention rate | % of AI responses that include your brand |
| Net brand sentiment | Balance of positive vs. negative mentions |
| Total mentions | Count of responses where your brand appeared |
| Citations | Total number of source citations across all responses |
| Unique sources | Number of distinct websites cited alongside your brand |
- Visibility score chart — A time-series chart tracking your brand’s visibility alongside your competitors over time
- Ranking table — A leaderboard comparing your brand to competitors by visibility score, change percentage, and net sentiment
- AI providers performance — See which AI platforms mention you most
- Prompt performance — Quickly identify your top-performing and underperforming prompts
- Source breakdown — View which websites appear most frequently when your brand is mentioned
What’s next?
Now that you’re set up, dive deeper into each area:Setting up your prompts
Learn how to craft effective prompts and manage your prompt library.
Identifying your competitors
Add competitors and understand the Emerging Threats feature.
Understanding your performance
Master the Overview dashboard and performance metrics.
Understanding sources
Discover which websites drive AI recommendations in your space.