Get your brand monitored in AI search results in under 10 minutes.
This guide walks you through the essential setup steps so you can start tracking your brand’s presence in AI-generated responses right away. By the end, you’ll have your first prompts running and your dashboard populating with real data.
1
Create your account and add your brand
When you first sign up for Citivus, the onboarding wizard guides you through setting up your brand profile.You’ll provide:
Brand name — The name of your brand as it appears publicly (e.g., “Tesla”, “Nike”, “Shopify”)
Brand website — Your brand’s primary URL (e.g., https://www.tesla.com)
Country — Your primary market location, which determines where AI prompts are run from
Individual vs. agency accounts — Currently, Citivus supports Individual accounts. Agency accounts with multi-client management are coming soon.
The system analyzes your website automatically to understand your brand, industry, and products. This powers the AI-generated prompt suggestions in the next step.
2
Select your prompts
After entering your brand details, Citivus analyzes your website and generates a list of strategic prompts — real questions that your potential customers are asking AI assistants.Review the suggested prompts and select the ones most relevant to your business. You need at least one prompt, but we recommend starting with 5-10 prompts for comprehensive coverage.Example prompts for an electric vehicle brand:
“Which electric vehicle is best for long range drive in USA?”
“What are the best EV to buy after federal tax credit has ended?”
“Best luxury electric SUV for families”
Don’t worry about getting them perfect right now. You can always add, modify, or remove prompts later from the Prompts Monitor page. Focus on picking prompts that represent the types of questions your ideal customers would ask an AI assistant.
You can also add custom prompts if the suggestions don’t cover a specific angle you’re interested in.
3
Review your brand snapshot
Once your prompts are selected, Citivus runs an initial analysis and generates a brand snapshot — a preview of your brand’s current position in AI search results.The snapshot shows you:
Total mentions — How many times your brand appeared across all prompts
Total citations — How many source URLs were cited in responses mentioning your brand
Industry ranking — How your brand ranks against auto-detected competitors
Top sources — Which domains AI assistants reference most often
Recent chats — A preview of actual AI responses with your brand’s mention status
Some metrics appear locked in the snapshot. This is by design — the full dashboard unlocks after you complete onboarding and your subscription activates.
4
Choose your plan
Citivus offers subscription plans with a 7-day free trial. Select the plan that matches your monitoring needs — you can always upgrade later.After selecting your plan, you’ll be redirected to a secure Stripe checkout to complete payment setup. Your trial begins immediately, and you won’t be charged until the trial period ends.
5
Explore your dashboard
Once onboarding is complete, you’ll land on the Overview page — your brand’s command center.Key metrics at the top:
Metric
What it shows
Mention rate
% of AI responses that include your brand
Net brand sentiment
Balance of positive vs. negative mentions
Total mentions
Count of responses where your brand appeared
Citations
Total number of source citations across all responses
Unique sources
Number of distinct websites cited alongside your brand
The Overview dashboard with key metric cards and visibility charts
Below the metrics, you’ll find:
Visibility score chart — A time-series chart tracking your brand’s visibility alongside your competitors over time
Ranking table — A leaderboard comparing your brand to competitors by visibility score, change percentage, and net sentiment
AI providers performance — See which AI platforms mention you most
Prompt performance — Quickly identify your top-performing and underperforming prompts
Source breakdown — View which websites appear most frequently when your brand is mentioned
